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Find, track, and eliminate faults before they become real risk.
Dashboard views highlight active faults across your life safety systems, showing severity, ownership, and time open - so nothing sits unnoticed or unresolved.
Technology that delivers complete visibility across every touchpoint
Seamless technology, perfectly integrated for smarter solutions.
In busy facilities, faults are constant - a detector offline, a beeping panel, a failed emergency light, a lost zone connection. Individually small, collectively risky. The challenge is ensuring faults are prioritised, assigned, and resolved before they become incidents. Drax Technology’s Fault Management introduces structure and accountability, tracking every issue from detection through to resolution.
Life safety systems will fail. Without a unified process, faults can be silenced, deferred, or forgotten - leaving buildings vulnerable and teams exposed during audits. Fault Management creates a ticket the moment an issue is detected, automatically or manually. Each fault is recorded with device, location, severity, and timestamp, then prioritised and assigned immediately. SLA rules escalate unresolved critical faults to ensure nothing is left unattended. The result is clear ownership and faster resolution.
Fault Management replaces reactive documenting with a constant, controlled resolution. Every step is time-stamped, with photos, engineer reports, and work orders attached to build compliance evidence. Once resolved, asset status updates automatically across the platform. Over time, recurring fault trends highlight systemic issues, enabling preventative maintenance instead of repeated reactive fixes.
Track and prioritise faults clearly, reducing backlog and preventing issues from slipping through the cracks.
Maintain uptime and minimise disruption by ensuring safety system faults are addressed quickly.
Demonstrate that safety impairments are identified, tracked, and resolved within required timeframes.
Standardise fault handling across locations and maintain consistent response performance.
Gain assurance that faults are managed proactively and compliance risks are controlled.
Track and prioritise faults clearly, reducing backlog and preventing issues from slipping through the cracks.
Maintain uptime and minimise disruption by ensuring safety system faults are addressed quickly.
Demonstrate that safety impairments are identified, tracked, and resolved within required timeframes.
Standardise fault handling across locations and maintain consistent response performance.
Gain assurance that faults are managed proactively and compliance risks are controlled.
Prioritise critical faults instantly to protect uptime and avoid hidden risks.
Resolve detector and system faults quickly to prevent unnecessary production stoppages.
Ensure faults in alarm and safety systems are tracked and rectified promptly in life-critical environments.
Log and manage resident-reported safety faults formally, ensuring issues are resolved and evidenced.
Create tickets instantly from integrated systems or manual reporting.
Classify faults by risk level to focus attention where it matters most.
Escalate unresolved critical faults automatically to maintain accountability.
Attach documentation and time-stamped updates to prove faults were properly resolved.
"Drax Technology and our technical partner successfully installed two AMX graphics systems"
Paula Smith, FM
Aston Villa Football Club
Drax Technology's cutting-edge solutions provides real-time monitoring, data-driven insights, and seamless integration - helping organisations reduce false alarms, streamline maintenance and enhance fire safety strategies.
